We only accept returns due to manufacturing defects or errors in filling an order. Return requests must be made within 48 hours of receipt of order – no exceptions.
To make a return, just notify us via, phone, mail or email. You will quickly be given instruction how to make the return. We must receive returns within 15 days of purchase date. Be sure to include a copy of the invoice and a brief explanation of why you are returning the product.
Once we receive a return , you will be quickly notified if a refund or credit will be issued depending upon the situation.
Orders returned to us refused by the shipper, regardless of reason, will be charged $10 for handling and reshipping a 2nd time at your expense.
STOCK ORDER CANCELLATION
Stock orders cancelled prior to shipment will be charged a $10.00 cancellation fee.
BACK ORDER POLICY
From time to time we may be temporarily out of stock of an item for up to 10 work days. We will use our discretion as to whether or not to hold your order for manufacture.
LATE DELIVERY BY CARRIER POLICY
We are not responsible for the delivery of merchandise after it leaves our premises. Replacement of any order delayed or lost in transit is at the expense of the customer.
We accept PayPal, Visa, MasterCard, American Express, and Discover.
CUSTOM ORDER POLICIES
Production time is usually 10 to 15 days. If ordering for a special event, discuss with Customer Service : 800-247-5988 or 641-424-1511 to determine if your order can be shipped to arrive in time to meet your requirements.
A black & white image proof can be provided (via email) for your approval before production. The charge is $10. Requiring a proof will delay your order for 1 day or until you approve the image. If changes are required and you need a second proof, each separate proof is charged the proof fee. Once you approve the Proof your order cannot be cancelled