It is popular these days to bash younger people. It is also easy these days – thanks to thousands of hot takes you can read on social media at any given hour – to form a mindset of quickly jumping to conclusions.
And then you meet a young man like I did today named Javier.
It occurred when I was bringing my car in for regular service at the Tysons Corner Mercedes dealership. I refer to it as my “annual hosing by Mercedes” because maintenance is not cheap and they generally find something that keeps the bill around $1,000. It comes with owning a Mercedes I’ve always thought. First world problem, just accept it and get it over with.
I’m new to the Tysons dealership, and certain things about it are unimpressive. I own three cars, with the other two being a Lexus and a Volkswagen, and the other two dealerships make waiting for maintenance as painless as possible. Lexus and Volkswagen provide coffee machines, snacks, fruit, ice cream, free wi-fi, several different televisions on different channels…all the things that can make time go by quicker.
Mercedes – one of the crown jewels of luxury brands – had a coffee machine. Period. They had areas for snacks, doughnuts, etc. but they were not stocked. The men’s bathroom was filthy. There was no wifi. The guy sitting next to me said Mercedes’ wifi was listed as Penske – why you’d use Penske when you have a brand name like Mercedes is beyond me – “but don’t bother,” he said. “It doesn’t work.”
A few minutes later I offered him the password to the hotspot on my phone so at least we both could access the internet with our laptops and get some work done. We also both noted somebody forgot to turn the air conditioning on and we both were waving off flies that seemed to have invaded the waiting room.
Hardly a “Mercedes” level environment. As a result, I was prepared to be disappointed with my day at the dealership....