In all my years of managing in the corporate world, I used to marvel at how many people I encountered that were technically proficient in the subject matter they presided over, but utterly clueless when it came to managing and motivating people.
It reached its zenith a few years ago when a director-level Human Resources person told a seminar we were all forced to attend that you must treat everyone the same to be an effective manager.
No, HR genius. That’s a recipe for disaster.
Everyone has a different button that motivates and encourages them, and a failure to recognize what that is will pretty much doom you to failure, particularly if things go south and you need the troops to rally around each other. Every organization has leaders and followers, complainers and problem-solvers, career-climbers and “I’m just here waiting until I retire.” There is no one size fits all.
They will follow you if they perceive you care about them and they’re not just another cog in the corporate machine. After decades of managing people, I can tell you there are two things you can’t do to achieve this: You can’t fake caring, as people can sense whether you do or you don’t; and you can’t treat everybody the same.
I say all this as a backdrop to the insightful story Jesse Dougherty has in today’s Washington Post about Davey Martinez. As an x’s and o’s manager, I’ve never been particularly high on Martinez’s skills, and even with the World Series success, I’m still not ready to pronounce him a genius. But after reading how he handled the team this season, I am ready to pronounce him a professional grade leader.
He was the right manager for the situation called the 2019 Washington Nationals.